Five years later, the case of battery gate continues to plague Apple. A complaint has just been filed in the United Kingdom against the manufacturer: 768 million pounds are claimed, which represents almost 900 million euros.
Cupertino is under attack for abuse of a dominant position as well as for abusive and unfair commercial practices. The complaint accuses Apple of having pushed users to download versions of iOS that were too greedy for the batteries of their iPhones, which could have led to sudden shutdowns. She criticizes Cupertino for having strongly encouraged its customers to switch to a new version of the system that could reduce performance, without having clearly explained it.
” Instead of doing what is honorable and legal for its customers and offering a free replacement, repair service or compensation, Apple tricked people into hiding a tool in software updates that slowed their devices down to at 58% “says the complainant.
The action is being taken on behalf of 25 million UK users by consumer advocacy specialist Justin Gutmann. It concerns customers who have purchased an Apple phone from iPhone 6 to iPhone X (including iPhone SE). A website has been launched for the occasion. Remember that at the time, Apple had deployed a battery change program for €29 instead of €89.
” We have never – and will never – do anything to intentionally shorten the life of an Apple product, or degrade the user experience to motivate the customer to install an update. Our goal has always been to create products that our customers love, and making iPhones last as long as possible is an important part of that. ,” Apple said in a statement.
Although the case is not new, complaints on this subject continue to fall regularly: they have been filed in Belgium, Spain, Italy and Portugal. In France, Apple was fined 25 million euros for “lack of consumer information” in 2020.